“Aged care was never an industry I pictured myself working in … ”

Acorn's Leadership Spotlight is here to highlight an outstanding leader. We feature their insights on leadership, career, and how they are making our workplaces a more awesome place to be.
Want to nominate someone amazing you know? We would love to hear from you - email info@acorn-network.com.au and we will be in touch.

After finding out Tom has registered for our networking event in Melbourne (click here for more info). We asked about his passion for aged care and sent Tom a quick Q&A to give us an understanding of how Tom came to love the industry.

Where did you start your working life?
 After graduating with a degree in English, I started out working in insurance which, for someone with a creative mind, wasn’t the most exhilarating place to be.

Aged care was never an industry I pictured myself working in but I was growing disillusioned with the non-people facing and repetitive roles I was in. So, when I was first introduced to the team at Mirus, I jumped at the chance to be a part of a vibrant and thriving industry.

It’s great to be able to work alongside other passionate people and help them come up with solutions to some of the challenges our industry faces. Two and half years have passed now and I’m not planning to leave anytime soon!

Where are you working at the moment?
I work at Mirus Australia to help residential Aged Care Providers manage the financial viability of their organisation. One of my roles is to help clients manage and improve their government revenue. I spend large part of my time providing guidance around ACFI, educating clinical staff and showing management teams how to use technology to give clearer visibility over performance.

What inspires your passion for the aged care industry?
The people: both the people who care and the people who need to be cared for.

The strong communities that are built around a facility are so important. The people who live there are our parents, siblings and partners, and they are able to continue living their amazing lives through these caring environments.

What’s been the biggest challenge in your career so far?
Learning it’s important to question the ‘norm’. Just because “it’s always been done that way” doesn’t mean it’s the best way.

What is your perception of young professionals in the industry?
Part of my role involves facilitating group education sessions. Often, amidst the sea of faces, there’ll only be 2 or 3 young professionals or new graduates in the room. Young professionals are probably the most underrepresented section of the workforce but as we know, there are opportunities available and a need for new talent.

The Millennial generation has so much to offer, they’re a goldmine of fresh perspectives and creative ideas. And, with Australia emerging as something of a global leader in Aged care - particularly when it comes to innovation - I think it’s important to push that message to get young professionals motivated to get involved.

What do you find most rewarding about being in aged care?
I’m fortunate enough to have some long-standing relationships with clients. I think one of the most rewarding parts of my role is seeing clients enact positive change for the benefit of their staff and their residents.

What advice would you give our graduates considering starting out in the aged care industry?
Be patient and don’t be afraid to admit if you’ve made a mistake or don’t know the answer.

Tell us in one word, what you’d like to be when you grow old?
Time-traveller

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Want more Tom?

Read more at Mirus Australia
Connect with Tom on LinkedIn


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