Emotional Intelligence (EQ) is a quality that is under-rated by many organisations and leaders. If you’re to lead your team and staff to success you must understand how to manage your emotional life with the clinical, professional and organisational skills at your disposal.
It can feel so intangible.
We have all met people who are intellectual. Incredibly knowledgeable in their field and are able to recite facts and figures to their heart's content. Someone with high IQ and clinical enlightenment is highly sought after, especially in mathematics, and other (easily tested) aptitudes. These individuals with such obvious intelligence and strong skills can also behave with little understanding of how their emotions (or the tasks they assign to their teams) can nurture relationships and support growth in those around them.
EQ is a combination of self-awareness, self-control, and empathy.
All essential in management. As an emerging leader and manager, it's an extremely important skill to master. By being aware of how you use your emotions will be given the tools to better communicate, cooperate, and resolve conflicts with those around you.
Now the question is how do you become aware of your own EQ, and what steps can you do to improve?
Are you aware of the social structures, friendships, and natural abilities of those around you?
- Who creates or enjoys art?
- Who loves literature
- Anyone starting a business or working another job?
- Who is studying
- What brought them to work with your organisation?
Being away of these social constructs, the skills people are developing (people skills, accounting, or sales) you can begin to build a picture of the world your team thrives within; Understanding what they enjoy, what they would rather ignore, and how to help support them to feel satisfied, driven and successful while they work alongside you. No, you don’t have to do anything just yet, but really getting to know these attributes is a wonderful management tool for you to build.
CEOs and great leaders learn and connect with their teams on a personal and also professional level. Start learning and building your ‘muscles’ in this area. You will begin to see how it helps you lead and build great teams.
Own your emotions
Recognise feelings as they happen. Why are you avoiding a task or project? What has happened to get you in a bad (or good) mood? Recognising, monitoring, and reflecting throughout your day will give you insight and better self-understanding.
Without this reflection and recognition, you will be leaving yourself open to your emotions and moods dictating how you respond to situations and your team.
When you angry, stressed, or impatient do you have a short temper and lash out? Or do you retreat into a safe space? how you handle your emotions in an appropriate way, ‘shake off’ your bad moods, or dust off that stress is a basic skill. Understanding this will help you bounce back from disappointments, feelings of distress and etc
When I'm feeling down I love to call a close friend to vent and then brainstorm ways to get over these hurdles. If that isn’t possible I throw on my favourite song (‘Smiling Faces’ by Gnarls Barkley) rock out and watch my mood evolve into something more positive,
How do you motivate yourself?
Self-motivation is key to your success. Why do you continue to learn? Why are you doing this program?
Is it fear of being left behind? The promise of a promotion? Understanding self-motivation will allow you to reframe tasks into a format that motivate you - increasing your productivity and overall performance in the process
Recognise the emotions of others
... In other words, build empathy. Being a manager means being aware of how others are feeling. Our moods have an effect on others so recognising this in others is a great way to hear/see what other people need or want - you will help them, be more productive and perform better in their roles.
Nurture relationships and support others
Being a manager can (at times) feel like you are a counsellor - continually listening to issues, problems, and finding new ways to overcome them. By understanding your team and hearing their stories you will better understand interpersonal relationships, different leadership attributes, and expand your empathy skills.
We all interact, learn, and support people to care for others, no matter what role we undertake - people who excel in supporting the development of professionals skills AND support the development of relationships within their teams will thrive.
Are you ready to become a better leader?